Refund Policy

Last updated: August 1, 2026

1. Overview

We want you to be fully satisfied with NexServe's products and services. This policy explains when refunds apply and how to request one.

2. Refund Eligibility

• Diagnostic fees are refunded if we are unable to identify or resolve the reported issue.
• Data recovery charges apply only on successful recovery — if unsuccessful, you are not charged the recovery fee.
• Products (laptops, accessories) may be returned within 7 days if defective on arrival, subject to inspection.
• AMC plans cancelled within 7 days of purchase, before any service visit, are eligible for a full refund.

3. Non-Refundable Situations

• Labour charges for completed repairs are non-refundable once work is finished and approved by the customer.
• Parts specially ordered for your device are non-refundable once installed.
• AMC plans are non-refundable after the first service visit has been used.

4. Refund Process

Approved refunds are processed to the original payment method within 5-7 business days. For cash payments, refunds are issued via bank transfer or UPI.

5. Cancellations

Service bookings can be cancelled or rescheduled free of charge up to 2 hours before the scheduled visit. Late cancellations may incur a nominal visit charge.

6. Contact

To request a refund, contact us at contact@nexserveitsolutions.com or call +91 94622 53470 with your invoice number.