Privacy Policy

Last updated: August 1, 2026

1. Information We Collect

When you contact NexServe IT Solutions through our website, phone, WhatsApp, or in-person visit, we may collect your name, phone number, email address, service address, and details about the device or issue you need help with.

We also automatically collect limited technical information — such as browser type and pages visited — to help us improve the website experience.

2. How We Use Information

• To respond to service requests, quotes, and enquiries.
• To schedule doorstep visits, repairs, and AMC service calls.
• To send updates about your repair, order, or support ticket.
• To send occasional newsletters if you've opted in — you can unsubscribe anytime.
• To improve our services, website performance, and customer experience.

3. Sharing & Disclosure

We do not sell your personal information. We may share limited details with trusted service partners (such as courier or parts suppliers) strictly to fulfil your request, and only with your consent where required by law.

4. Data Security

We apply reasonable technical and organisational safeguards to protect your information, including secure form handling and restricted internal access. No method of transmission over the internet is 100% secure, and we continuously work to strengthen our practices.

5. Cookies

Our website uses cookies to remember your preferences (such as dark mode) and to understand site usage. You can control cookie preferences through the consent banner or your browser settings at any time.

6. Your Rights

You may request access to, correction of, or deletion of your personal data held by us at any time by contacting us using the details below.

7. Contact Us

For any privacy-related questions, reach us at contact@nexserveitsolutions.com or call +91 94622 53470.